Posts Tagged ‘pinkberry’

Lima GF Travel Guide, Part Three, The Food

Sunday, May 27th, 2012

This is the final installment of my Gluten-Free Guide to Lima.

Lima has been called the Culinary Capital of the Americas and let me be the first to tell you that it definitely lived up to the title on my recent visit.  Now, I was first a bit apprehensive because of its proximity to the Pacific Ocean which meant that fish and shellfish would likely be plentiful and featured at restaurants throughout the City – and given my shellfish allergy this always makes me a bit antsy.  I mean the City is famous for it ceviche after all with entire restaurants dedicated to this popular dish.  I need not have worried though as Lima’s amazing culinary scene has quite literally something for everyone and finding gluten- and shellfish-free options.

Now I might speak seven languages but unfortunately Spanish is not one of them – I know, I know.  More often than not when I travel I speak the local language but this time I would be outside of my comfort zone.  I did however plan in advance and found some great food allergic allergy cards that I ended up printing out and laminating with my shellfish allergy requirements on one side and Celiac disease on the other.  I had a native Spanish speaker first look them over to ensure that they conveyed exactly what I would need to communicate to servers and kitchen staff that I would encounter on my journey – and they did.  Best of all, they were available free online.  Being Italian both me and my mother speak Italian and were actually able to understand far more than I had anticipated being able to when spoken to in Spanish.  Hey, you use everything you can when you have to.

So on to the food…

Prior to departure I had asked friends and colleagues who had been or lived there to recommend the not to be missed places that I needed to visit.  I managed to compile quite the list but with only six nights and an aggressive sightseeing agenda I had to narrow it down and decided upon place that would give a taste of what Lima had to offer.  Also, as many of you know, evening meals were often dictated by how tired we were from the day’s outings – and we were really all over the place trying to take in as much as we could.

Breakfast was a grand affair that we took daily on the roof of our hotel – the Orient Express Miraflores Park Hotel – and was by far the best thing the hotel had to offer (you can read more about that here).  Breakfast was an impressive of hot and cold buffet items with made to order options offered just as easily.  Basically you could have anything and as much as what you wanted.  Fresh fruit, freshly squeezed juices, and fresh baked goods were standouts but perhaps the most exciting thing for me was the inclusion of gluten-free bread that was on offer.  It was a rather unique bread, labeled only as “sin gluten” that was thicker and more solid than your traditional gluten-free bread and has a bit of sweetness to it.  I was most welcome and paired wonderfully with the eggs prepared a range of ways that I would delight in each morning.  I am typically not a big breakfast person but enjoying a full-breakfast while traveling affords me the opportunity to not have stop during the day for a large lunch allowing more time for sightseeing.  It makes it much easier to just grab something light while on the move to tide you over until dinner.

Speaking of dinner, here are a few memorable meals I enjoyed while in Lima.  I also want to point out that I was never glutened nor did I have to use my Epi-Pen for my shellfish allergy which is always a good thing.  Bon Appétit!

On our first evening in Lima we decided to walk to the nearby Larcomar Center which is an impressive upscale outdoor mall that is literally built into the cliff side.  It offers a range of shopping and dining options – not to mention the most amazing views of the coast and Pacific Ocean.  We walked around and stumbled upon what would turn out to be an amazing Italian restaurant Vivaldino.  I have to admit I was a bit hesitant because they did offer quite of bit of shellfish-based options but my concerns were quickly put at ease when I handed our waiter my dining card, which he read completely, and then provided tremendous advice on what would and would not work.  I opted for a homemade risotto with porcini mushrooms and Parmesan cheese that was cooked to absolute al dente perfection as my main course and my starter was a simple tomato and mozzarella salad drizzled lightly with olive oil and finished with fresh basil.  My mother started with a salad of Brie, pears, sun-dried tomatoes, and arugula which she enjoyed.  Her main was a duck magret with wild berry sauce with Portobello mushrooms, prosciutto, and pears au gratin.  She raved about this dish which was beautifully presented to boot.  Service was flawless even despite the restaurant being quite busy. We would actually end up eating here another evening with me ordering the risotto again – it was just that good.  We had a different server but ours was there serving a large party and stopped over to explain my allergies (he remembered) to our new server – very nice indeed.

Our second evening I had our hotel make a reservation at a restaurant that came recommended from a colleague – La Carreta.  This is Lima’s proverbial temple to all things meat and it did not disappoint.  As you can imagine this was not a problem to do gluten-free.  I did of course hand my dining card to our waiter who once again read it completely and, in this case, was able to advise on the potential for shellfish cross-contamination, which was minimal – but all of my requirements were noted and conveyed to the kitchen.  I started with an appetizer of thick-sliced grilled bacon accompanied by a wonderfully sweet and tart berry sauce.  This was, in a word, amazing.  The smokiness of the back brought to the next level by the grill and paired perfectly with the sweetness of the berry sauce that was not at all overpowering and allowed the bacon to really shine.  The portions at this place are enormous so sharing would definitely work.  My mother started with grilled Chinchulines (intestine) that was presented crackling away over coals when presented at the table.  For our main courses, I had the young filet which was pretty much an entire small tenderloin that could have easily fed three hungry people.  It was of course grilled to perfect medium with minimal seasoning allowing the true flavor of the beef to shine through.  My mother opted for the prime rib which was more of a large rib eye.  It too was cooked to perfection but was a bit fattier than my mother had expected but very good nonetheless.  We chose a potato rosti, mixed vegetables, and grilled asparagus for our sides – all of which were delicious.  I believe (and my mother confirmed) that I attempted to round-off the meal with a chocolate mousse but was in such a food coma by the end of the meal it has become a blur.

The next evening we were exhausted after an afternoon of power shopping our way across Lima so decided to utilize a complimentary meal for two that accompanied my stay at the hotel restaurant Mesa 18 by Toshiro.  Now, I actually had no intention of using this because I typically steer away from Japanese restaurants as a rule given my shellfish allergy.  While this restaurant is a self-proclaimed Peruvian/Japanese restaurant I was still weary after reviewing their menu.  Due to some issues I had while at the hotel I had a meeting with the General Manager of the hotel who had asked if I tried Mesa 18 yet.  I explained that due to my allergy and Celiac disease I did not think it would be a good idea and he was instant that the restaurant would be able to accommodate.  He was in fact VERY wrong.

One evening, while both tired, we decided to just stay-in and try Mesa 18.  It was a proverbial cluster-fu*k from the moment we were seated.  Our drink orders failed to arrive after two reminders.  I had presented my dining cards to our waiter who was having difficulty understanding – despite them being in Spanish.  Felling a bit uncomfortable I asked for the manager who instead sent another waiter who I can only assume was sent because he had a better handle of English but also took my dining card into the kitchen for feedback.  Well, the hotel General Manager’s assurance that they could work with my restrictions turned into one, yes one, menu item working for me and that was a chicken in a white wine sauce with vegetables and white rice.  Apparently, according to our server, all other meat items, including the filet were pre-marinated in soy sauce which is off limits to me.

Happy that there was at least one thing I could have I was just thankful that I would be eating soon.  Unfortunately when the dish arrived it was completely off-putting.  A questionable looking piece of chicken was presented with cabbage and a few vegetables.  Now, this was not the restaurant going above or making something special – this was actually an existing menu item – which made it even more disappointing.  My mother just had the chicken skewers appetizer with a side of Japanese fried rice.  Both of which arrived cold and were just average at best according to her.  It was an utterly disappointing experience and by far the worst meal I had while in Lima.

The next evening, thankfully, we took-in another recommended restaurant Huaca Pucllana which is located in the actual Pucllana Archeological Zone making for a truly memorable dining experience – particularly at night when the ruins are illuminated.  Be sure you make sure you reserve a table on the expansive terrace which provides sweeping vistas of the ruins.  It was extremely busy when we visited and service started off a bit lackluster but once the staff got going it did get better. Once again my dining cards were read, understood, and even brought to the kitchen.  The menu features a range of options that incorporate Peruvian ingredients.  For my starter I had a Three quinoa salad with “solterito” (fresh cheese, onion, tomato, rocoto peppers, fava beans and corn) which was out of this world.  Lightly dressed with a tangy lemon dressing that played perfectly off of all the fresh, crisp vegetables this was a home run – not to mention the corn was quite possible the largest I have ever come across.  My mother had the green and white asparagus with artichoke tartar, fresh hearts of palm, and basil vinaigrette.  She raved about how delicious this was.  For my main course I had the Grilled tenderloin in a cilantro sauce with potatoes and white rice that did not disappoint.  The meat was cooker perfectly and the cilantro sauce just took it to the next level.  My mother had the Paiche filet (fish from the Amazon) served with yucca and plantain with cocona (indigenous fruit) and aji charapita (spicy peppers) chimichurri.  The fish was cooked to perfection and the sweet/tart/spicy trifecta made for a very interesting flavor combination that my mother said worked extremely well with the mild flavor fish used.  For dessert I had the Chocolate crème caramel with cherimoya (Andean fruit) foam sans the orange croquant that typically accompanied it.  The chocolate flan was decadent and the subtle sweetness the cherimoya foam offered capped off a perfect dessert.

Lima is indeed a culinary melting pot incorporating many of the foreign influences that make the City so amazing.  There is truly something for everyone from the very simple to food courts to fine dining.  If you are less adventurous in the food department there are a host of chains (American and otherwise) but with so many real options it’s best to step outside of your comfort zone while in Lima.  I even scored my beloved Pinkberry while shopping one afternoon that came complete with fresh gooseberries and enjoyed that while my mother indulged in a sugar-free Italian gelato as we sipped espresso.  One thing is for certain, you will definitely not go hungry while visiting Lima and perhaps some of the most memorable times we had on the journey were while talking breaks at the small cafes that dot the City to enjoy a coffee or cocktail while soaking in the true beauty that is Lima.

A Call To Action, Let’s Bring Back Customer Service.

Tuesday, March 23rd, 2010

As many of you who follow me regularly know, late last week I was a flurry of excitement as the warmer weather signaled the return (at least in my snack rotation) of the frozen yogurt cult that is Pinkberry.  A couple of colleagues and I placed an order so that we could have a mid-afternoon snack of frozen yogurt goodness.  When we placed the order we were told that it would be about 20-30 minutes – cool, not a problem, or so we thought.  More than two hours later we were still without our frozen yogurt and the location decided to stop answering the telephone…nice.  Long story short when we did eventually get through, the location really could have cared less and we, in the end, ended up sending it back when it finally arrived more that two hours later as we were getting ready to leave for the day.

To the Pinkberry corporate team’s credit, they did address my comments and concerns and I would later receive an apology and an offer of two free yogurts from the branch manager (which will not be redeemed) – but what was blatantly missing was an acknowledgement and more importantly an explanation from said manager who barely even addressed there was a problem.  I get it, customer service is on the decline and good service seems to be the exception rather than the rule but I do not have to accept it.

I did a post not that long ago about gluten-free companies and the higher-level of customer service that I have consistently received from these companies – large or small.  It was refreshing to note that those companies in the Celiac community have a true sense of customer service and more importantly take a great deal of pride in the products they produce.  Some were new and some had been around for decades but there was pride there and it showed.

Perhaps it is the visions of Mad Men, the classic movies of yesteryear, or hearing stories from my parents that have me blinded and waxing nostalgic for a time where service was the norm and pride was the order of the day.  When walking into a store was an experience versus a chore.  I do not want to be all doom and gloom because I have and continue to receive stellar service at home and in my travels – and those places that provide it continue to get my patronage.  Oh, and this is not just about retail, but across the board from hotels, to airlines, to restaurants and so on.  The decline seems to be across the board.  Perhaps this is why I so relish my trips to Dubai – where poor service just does not fly and you feel like you’ve been transported to another time.  Though having to fly half-way around the world is a bit extreme. 

So I am encouraging all my readers to speak up when something goes wrong or the quality just is not there.  I am by no means condoning being a jerk or obnoxious but if we do not let companies know that we will not tolerate poor service or products – how will they know there is a problem?

Finding GF in the Seemingly Most Innocent and Unlikely of Places

Tuesday, November 10th, 2009

GFM has been über busy with his day job and busy getting things in order for his upcoming vacation that he has been neglecting his blog duties.  First, my apologies, but hopefully you are following me on Twitter and/or Facebook (if not just click on the buttons to the left of this post) where I make real-time updates when I take a quick break.  If you are not friends with or following me please do as I am always up to something.

I always talk about finding gluten-free options when you least expect them and that is exactly what happened the other day.  It was time to bring the car in for ye olde annual state inspection and its 3,000 mile service.  Thankfully our dealer is fabulous and offers Sunday service appointments making life so much easier.  Being city-folk we really only drive on the weekends so the car sits in the garage 5 out of 7 days…but I digress.  Our dealer happens to be adjacent to a mall, albeit a very chichi and overly pretentious one that aside from two high-end anchor stores, really has nothing overly exceptional (or practical) – but they do have a rather decent food area though gluten-free options tend to be slim.  We had walked to another mall on this occasion as the weather was lovely and when our car was still not ready decided to pop-into the aforementioned mall.

I needed a little nosh so was looking, and looking, and…well, you get the idea.  It was an unseasonably warm day and I had a hankering for frozen yogurt.  Now I am a Pinkberry addict and am very particular about my FroYo.  This new brand, Yogorino/Baby Yogurt rang a bell because I had seen them in Dubai and they are in Europe as well haling from Italy.  I could not decide whether it would be safe and frantically tried Google on my BlackBerry.  Nothing but reviews as to how good the yogurt was.  Argh.  When suddenly I see a rather large sign (that clearly escaped me initially) telling passersby to ask the manager if you have food allergies.  Well, I walked to the counter and the two girls behind it did not know what gluten was but the manager quickly arrived and without missing a beat told me it was in fact gluten-free.  Hurrah!  When I asked one of the girls what flavors the listed plain, chocolate, and coffee.  The manager quickly chimed in “no” to the chocolate as it did have gluten…interesting.  I opted for a plain with fresh raspberries and it was really very good.

So, sometimes when we are not really looking for new products they happen to thrust themselves upon us.  You can check out the company’s web site though the U.S. site is not yet up and running.

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