Posts Tagged ‘Le Montreux Palace’

Swiss Riviera GF Travel Guide, Part III, The Food

Tuesday, November 13th, 2012


With the recent bout of bad weather we experience here in New York City (and the Northeast and Mid-Atlantic for that matter) coupled with an extremely busy work schedule have prevented me from updating as often as I would have liked.  I am pleased that I have now finished the third and final installment to my Gluten-Free Swiss Riviera Guide which spotlights some of my new food finds in Montreux and Geneva from my September trip.

First off, I have been visiting this region at least once a year now for the previous few years.  The increase in awareness for Celiac disease in just a few short years has truly amazed me.  My earlier visits, while wonderful, required far more effort on my part to ensure that I would not have any issues when dining out.  Even then, I was still met on occasion by people who just could not grasp why I needed to eat a certain way – nor was it easy to get to the bottom of potential ingredients that could cause a problem – and I speak fluent French, German, and Italian – so communication was not the problem – education  on Celiac was.

Fast forward just a few years and dining out has truly become a dream – quite literally a dream.  So, you are likely wondering what’s good gluten-free  on the shores of Lac Leman?
Montreux

Fairmont Le Montreux Palace, Le Palmeraie
Grand-Rue, 100

Quite possibly the most decadent gluten-free full-breakfast you will ever come across.  Le Palmeraie is the glass-enclosed breakfast room that looks out over the Grand Rue and Lake Leman.  It is truly THE place for a fabulous breakfast in Montreux.  While rooms at the Palace are pricey they are worth every penny and if you can get a rate that include breakfast – jump on it – it is well worth the added expense vs. having to pay separately for breakfast.

My first morning I was presented with a silver tray laden with a selection of gluten-free breakfast items.  Cereals, bread, cookies – you name it, it was on there.  But as past experience demonstrated, the pièce de résistance is not on the tray.  What might that be you ask?  Well, it is the famed gluten-free croissants that I quite literally dream about.  Both plain and chocolate varieties are on hand.  There is also a selection of gluten –free bread and rolls that are available as well.

The “normal” part of the full-breakfast is an impressive host of items both hot and cold, sweet and savory that also includes some naturally gluten-free items as well.  There is also a made-to-order station where omelets and eggs are available.  This is the first proper breakfast that likely has just as much for gluten-free diners as it does for those with no restrictions.

 

Fairmont Le Montreux Palace, Harry’s New York Bar
Grand-Rue, 100

This is my all-time go-to place when in Montreux.  If I am not there at least once an evening I am there twice.  Now, hands down the bartenders mix the best cocktails in town but Harry’s also serves a full menu ranging from snack-type nibbles to proper dinners.  As it is part of the Palace (though you must enter from outside the hotel) it offers the Fairmont Lifestyle Cuisine Plus menu which I talked about last year on MSBNC.com.  This menu is available at all Fairmonts around the globe and caters to a range of dietary restrictions such as gluten-free, vegan, diabetic, etc.

Unfortunately, in my experience, the gluten-free options often contain wither fish or shellfish which I am hyper-allergic to.  But fear not, each restaurant can work with you to ensure that your meal will be safe given your needs.  I had two meals this time around and both were amazing.

The real standout though was when I was presented with a WARM bread basket filled with assorted gluten-free rolls.  As they know me there, I didn’t even need to ask for the special menu or the bread – they simply remember and spring into action.  More importantly they will answer any question you might have and go to the kitchen to speak with the chefs to ensure that you can dine without worry – even offering up recommendations.

 

Le Palais Oriental
Middle Eastern(Iranian/Lebanese/Indian)
Quai E. Ansermet, 6

You cannot miss the building that houses the restaurant that boast a bit of Near East architecture on the outside and impressively detailed touches inside.  It truly feels like you are nowhere near the shores of Lake Leman despite the impressive views the locale affords.

Some people say that service here is a bit cold or standoffish but I have always found service to be efficient and attentive which makes me a happy camper.  Don’t be put-off if you receive a somewhat cold reception, it will get warmer (slightly).

The food here definitely makes up for any service inconsistencies offering a delicious sampling of authentic  regional dishes – many of which just happen to be gluten-free by nature.  I opted for a mixed salad, which was quite impressive and delicious with a simple vinaigrette dressing as my starter.  For my main course I went with the chicken kebab that was beautifully presented and equally as delicious.  The meat was so flavorful, tender, and moist.  It was served with a range of condiments and sauces and a side of light and airy basmati rice.

 

Some other Montreux favorites include:

La Terrasse
Rue du Theatre, 11 in the Eden Palace au Lac Hotel (Really along the Quai E. Ansermet facing the Lake)
Idyllic al fresco dining along the shore of the Lake.  Lovely ambience, good service and food.  Service staff understood food restrictions.  No gluten-free menu but a range of menu items either gluten-fre eor made to order gluten-free.  Perfect to be seated just before sundown and enjoy the show.

Le Museum
Rue de la Gare, 40
Just as the name states this is a fondue (meat and cheese varieties) located in the very cool cellar of the Montreux Museum.  The gratin potatoes are NOT to be missed.  Traditional Swiss fondue at its finest.  Excellent food and service in a unique atmosphere.

Restaurant 45
Avenue des Alpes 45 in the Grand Hotel Suisse-Majestic
This is a relative newcomer that offers an eclectic menu and, wait for it, gluten-free rolls (that appeared after I went though my Celiac and food allergy spiel).  Features a large terrace with panoramic views of the Lake.  Excellent food and service.

Au Parc
Grand Rue, 38
Street-level terrace if you prefer outside but in busy location.  Good Italian that was able to meet my needs.  Very good mushroom risotto.  Service spotty.

 

Geneva/Genf/Genève

Le Grand Quai
Quai Général-Guisan, 34 in the Swissôtel Metropole

Only had one night in Geneva this trip so had to make it count.  This was a true delight and fantastic culinary experience.  My food restrictions were addressed wonderfully by our extremely attentive server who ensured that we were so very well taken care of.  While not formal gluten-free menu my server consulted with the chef to find what would work and what would not – though “no” was never uttered and it was all about what they could do for me.  It was a lovely feeling.

The food was amazing – something I do not often say.  Traditional favorites such as a Salad Caprese which was served three ways: frozen; soup, and multicolored tomato tower.  My main course of roast chicken paired with chanterelles was delicious and dessert of a raspberry jelly atop a bed or meringue push me right into food coma territory.  While the décor in the dining room is lovely, we chose to eat outside to enjoy the warm evening.

 

Urban Bio
Rue des Alpes, 19
Gluten-Free Market

A gem of a market that while not exclusively gluten-free has an incredible variety of gluten-free goods.  Everything from croissants to snacks to breads is on hand and the prices are actually pretty decent (remember this is Geneva though).  Definitely worth a visit if nothing else than to pick-up a few nibbles for your hotel room.

Swiss Riviera GF Travel Guide, Part II, The Hotels

Thursday, October 18th, 2012

Part II of my Gluten-Free Guide to the Swiss Riviera focuses on the hotels during my stay. There are two hotels on this trip as we decided to spend some time in Geneva before returning home.

This trip we of course stayed at one of our favorite hotels in the world, Fairmont’s Le Montreux Palace. Our home away from home in Geneva was the Swissôtel Metropole — a sibling within the Fairmont group.

Both hotels did not disappoint and full reviews of the hotels can be found in my TripAdvisor reviews. Simply click on a link below to read more:

Fairmont Le Montreux Palace

 

Swissotel Metropole Geneva

Stay tuned for the final part of the guide which will feature what is, in my opinion, the most important part — the food.  In particular, you’ll learn how these hotels handle celiac and food allergic travelers needs.  Here’s a hint…pretty darn good.

Keep reading for the first part of the guide that takes you on-board SWISS International Airlines trans-Atlantic business class gluten-free service.

Fair Is Fairmont

Tuesday, December 8th, 2009

Fair is fair and to be fair I can now say that Fairmont Hotels (both corporate in Canada) and Le Montreux Palace have 100% redeemed themselves in my eyes.  Some of you may remember my recent incident where a wayward metal staple made it onto my plate and was served to me.  Well, the hotel promised a full investigation to find out where the staple came from to prevent it from happening again upon my departure and with some gentle prodding of Fairmont corporate (who actually did reach out to me) I received my explanation yesterday from the Director of Operations at the hotel.

Apparently the wayward staple can from a delivery to the kitchen from one of their suppliers who uses that type of staple and who will now not be using staples of any sort on future deliveries.  Somehow one must have gotten loose and along the way hitched a ride on my plate.  To the restaurant’s credit they have also briefed the entire restaurant staff of the incident and will be paying even close attention to the plating of food.

I could not be more pleased for future diners, that the restaurant was able to track down the origin of the object and followed through with their promised due diligence.  Did I think it would actually come to fruition – well yes and no.  I liked to believe it would but did not fully understand the degree to which the restaurant took the incident nor did I think finding the proverbial needle in a haystack would even warrant such a detailed search.  I was clearly wrong and to both Fairmont’s and Le Montreux Palace’s credit they delivered on their word to get to the bottom of this and for that I am truly thankful.

So, while I may have been a bit direct in my post describing the incident I want to be even more direct in giving Fairmont credit where credit is due and thank them for taking the incident seriously AND more importantly finding a way to prevent this from happening to another guest in the future.  Well done Fairmont and Le Montreux Palace.  And for those skeptics out there who think that people are just out to get something take note, all I ever wanted was an explanation and that is exactly what I got – nothing more, nothing less.  So yes Virginia, customer service does still exist.

Waiter, There Is A Staple In My Filet

Tuesday, December 1st, 2009

So, my partner and I were entertaining a rather famous friend at the new Brasserie du Palace at Le Fairmont Montreux Palace where we were staying – our first time since it rebranded as a Fairmont from previously having been a Raffles (still part of the Fairmont chain). 

Well, this trip proved that there is something about a name.  We are talking about a five star deluxe hotel that charges a rather high premium for what was previously a truly renown level of service.  Now – not so much.  The hotel itself was still pretty much the same with the exception of a garish (and expensive) remodel.  The hotel services are still top shelf – the new design and dining options, not so much.

The gourmet restaurant and bar are now gone replaced by a miniscule lobby bar a remodeled (not for the better) Brasserie.  On this trip we were ignored by a bartender who though it more important to socialize rather than serving customers.  This would be addressed later by the duty manager who graciously apologized for the incident.

On the third night of our stay my partner sat on the bed and it collapsed, clearly having been incorrectly put together which resulted in wooden blocks propping up a corner for two nights until they could properly repair it.  Okay, not really a big deal but rather unexpected.

The piece de resistance came on our final evening while entertaining our friend.  The meal was off to a rough start as the bar could not figure out how to make a Martini.  My poor partner went through three before one was actually drinkable.  But here is where it gets interesting…we were all well into our entrees and I was savoring a rather well-prepared filet de boeuf and was nearly ¾ of the way through it having consumed all of the accoutrements that came with it but suddenly among conversation I spied something that looked a bit like a spice at first but when I looked more closely I noticed that it was…wait for it…a STAPLE.  Yes, a metal un-bent staple that clearly was cooked along with some portion of my meal, the metal having turned a nice dark charred color.  I was shaking and immediately let the manager know who quickly disappeared into the kitchen and return with the chef.  Well, multiple apologies later from a variety of staff an investigation was promised.  The chef maintained that they do not use staples in the kitchen…well, somehow from the kitchen to the table it clearly got in there and truly looked like it had been cooked having lost the shiny patina that a new, unused piece of metal would have.

Needless to say I was beside myself thinking what if I HAD chewed on that piece of metal?  Yes, I am anal about looking at my food (and expirations dates) – always have been.  Thankfully this time it all paid off because my OCD is the only reason I saw the staple prior to ingesting it.

The next morning I was the talk of the town and upon our departure the Head of Operations personally came down to apologize for the incident – which was very much appreciated and I can only hope that their investigation will find out where the foreign object came from.  I can only think perhaps a crate or something that was delivered because the ends of the staple were still straight and not like it had gone through a traditional stapler (for paper).

It was more shocking and unexpected than anything.  I did not eat it so no harm other than my nerves and the restaurant in its defense comped the entire meal which was not necessary as no harm was done and no one else’s meal had any problems.  They need not have done that and I like to believe they will look into the matter so that it will NOT happen again.  I truly hope to hear back from the hotel once their investigation into where the staple came from so that we can ensure that this not happen again in the future.

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