Archive for the ‘Dining Out’ Category

A Hidden Gem in Midtown East

Monday, June 21st, 2010

Being a true New Yorker, I am always happy when I stumble across new locales that turn out to be hidden gems among the sea of options here in the City.  Last night turned out to be one of those times when the stars aligned and a truly wonderful experience followed.  Now I normally relegate reviews to my Dining section, but wanted to draw some attention to this locale.

As many of you know, I have an affinity for all things classic New York.  So when I found myself at a late matinee on Sunday, I did a bit of quick research in order to find something new and different for cocktails and dinner afterwards with my other half.  I had heard that the New York Helmsley had recently been re-vamped and though why not give it a go.  You can say what you want about Leona Helmsley but there are few names that are truly synonymous with New York and impeccable service.  Ah, the days when the Palace was the crown in the Helmsley Hotels crown are now long gone but a recent renovation of the New York Helmsley has yielded quite the surprise.  A new and fresh Harry’s Bar and a newly re-named (and re-designed) Leona’s restaurant (formerly Mindy’s) make for a welcome addition to the Midtown East scene.

We arrived around 6 o’clock to indulge in a some liquid libations pre-dinner.  The color scheme, design, and overall layout of Harry’s are all perfect.  It was not crowded on this occasion but one could easily see how you could feel “alone” even if it was a full house.  We were a bit hidden from the view of the bar so it took a little time to catch the servers attention but as we were not in any rush really made no difference.  We felt welcomed and relaxed and the service did not disappoint.  Drinks were so very well-made and came with a side of water and bar nibbles.  It is important to note that service is included in your bill in both the bar (15%) and restaurant (19%).  I actually do not mind this as it is the same in many places around the world.  Some might argue that there is no incentive for staff to provide exceptional service but, in my experience, this is just not the case.  The only thing I would change at the Helmsley is adding an additional line to the receipt to tip above the standard included.  Sometimes people go above and beyond and it is nice to recognize their efforts accordingly.

After an hour of so of fabulous (and I do mean fabulous) cocktails we headed into the restaurant and we warmly greeted and shown to our table.  The first this we noticed is that we had the restaurant to ourselves – I mean completely to ourselves and would remain so for our entire meal.  Now, I might normally find this worrisome as an empty restaurant can mean several things but it was summer in the City and the restaurant is in fact open for breakfast, lunch, and dinner.  Perhaps the new branding is also slow in getting out into the mainstream.

The layout of the restaurant is so thoughtfully planned that I can remember few that were so well laid out.  While not a huge room, the design affords a level of intimacy that, even if full, I could see still remaining.  The restaurant is actually quite beautiful with small touches like contrasting fabrics and backlit onyx (as was the bar top at Harry’s).  Fresh flowers and tea light candles make for a pleasant yet unpretentious welcome.  Our waiter and his team could not have been nicer or more knowledgeable in their recommendations.  Not to mention my food allergies were a non-issue after I explained them.  The bread presentation was soon made, I of course could not indulge, but my partner raved at how fresh and delicious his selection was.

Now I have to admit I was concerned at what might come out of the kitchen seeing as we were the only two in the dining room (though room service did appear to be coming from the kitchen as well).  Well, my concerns were soon tossed to the wind as our meal progressed.  For starters we both had the baby spinach salad with roasted red beets, shaved red onions, and goat cheese in a red wine vinaigrette.  I have to say that the salad was so perfectly dressed that it was a subtle undertone to the earthiness of the spinach and beets.  I mean to actually achieve this balance really shows that the kitchen knows that they are doing.  The saltiness of the goat cheese made for the perfect accompaniment adding another dimension to this simple yet carefully thought-out salad.

For my entrée I had the New York Strip steak but asked for it without any sauce and with haricots verts instead of asparagus and mashed potatoes.  My request was not a problem in the least and my steak was beautifully grilled to a perfect medium as requested – perfectly pink throughout and extremely tender.  My partner had the grilled rack of lamb with summer squash and griddled potatoes with a rosemary jus.  He raved about the dish and is a true lamb aficionado so not the easiest in the world to please.  Not only as the lamb cooked to perfection, there were four chops that comprised the rack which was a very generous portion.

Dessert, while good, was nothing exceptional but quite honestly we could have forgone dessert and just had coffee.  I had a simple chocolate ice cream that was nicely presented but seemed to have been pre-scooped in the freezer before service started.  My partner had the flourless chocolate cake, which we could not confirm whether it was gluten-free, and he said it tasted a bit old.  Again, I am thinking that it was a slow night and the desserts were pre-portioned and sitting for a while.

So all in all the experience was very good and the food well above average.  The service is really where this restaurant shines and the layout and design make for a truly transporting experience.  I will most definitely be back again and can only hope that word of Leona’s begins to spread because it would be shame to see it change into anything other than what it is.

Gluten Free in New Bern, North Carolina

Tuesday, June 8th, 2010

On my last visit to North Carolina a couple of weeks ago, I was finally able to get to the Harvey Mansion Inn and Restaurant for dinner one evening.  The mansion dates back to 1797 and you truly feel its historical past the moment you walk in the door.

The first thing you notice is the relaxed and welcoming ambiance.  While this is fine dining, it is in a relaxed, albeit beautiful setting.  There are multiple dining rooms spread out across the floors but this evening was slow one and with only one of the dining rooms being utilized.  There were only a few tables so it made for a very intimate experience.  We received a warm welcome from the hostess and our waiter could not have been nicer or more helpful.

My first question of course was whether my allergies would pose a problem.  The waiter advised me to order what I wanted and if there was a problem we would work around it.  The chef clearly understood my food allergies and of all things one of the salad dressings contained gluten.  I am always a fan of restaurants that actually cook from scratch rather than taking the easy way out.  The chef knew exactly what ingredients went into their dishes and could advise accordingly.  There were several specials that evening but the majority was local seafood which was not an option for me – though they sounded delicious.

For starters I had the Caprese salad of fresh mozzarella, basil and Roma tomatoes in a by extra virgin olive oil and balsamic vinaigrette.  The produce was so fresh it made for a most refreshing starter.  Other starters for the table included the Pan Roasted Scallops with roasted pears in a vanilla Riesling butter sauce that everyone raved about.  We then all had either house or Caesar salads which were well-prepared and quite good.

Given the fact that I cannot eat shellfish and subsequently any fish as a rule I opted to have the Bacon Wrapped Beef Medallions with red skinned mashed potatoes and sautéed green beans for my main course.  The restaurant offers great steaks but I had been eating steak so frequently on this trip, as I suppose one does, that the medallions appealed more to me.  What is also nice about the Harvey Mansion is that they offer an early bird menu from 5 p.m. to 6:30 p.m. which offers a few different entrée options along with smaller portions of their regular entrées along with a salad.  We were their after 6 p.m. and actually had no intention of ordering from the Early Bird but two of us ended up choosing entrées from there – me, because I wanted something that was not on the regular menu and my father because he cannot eat large portions so it was a win-win for everyone.  My entrée was cooked exactly as I ordered it and was just the right amount of food – actually even this smaller portion was too much for me to finish.

Other entrées at the table included my other half’s Chicken Chesapeake which was topped with lump crab and herbs and accompanied by red skinned mashed potatoes, tomato tartar and topped with a Chardonnay cream sauce.  My mother had the Pomegranate Honey Glazed Duck Breast with roasted pears, butternut squash and sautéed spinach which she raved about being cooked to medium perfection.  My father opted for the Lamb Osso Bucco served with risotto and vegetable mirepoix.  Again, cooked to perfection and delicious.

The dessert menu, while small had something for everyone.  I had the old gluten-free standby (confirmed by the chef as some recipes vary) of Vanilla Bean Crème Brûlée which was just perfect from a taste and texture standpoint.  This is a dessert than many places get wrong but not at the Harvey Mansion.  My mother had the Key lime “Martini” which was a Key lime custard served in a graham cracker rimmed martini glass and cookie straw.  Not only was this a nice presentation, it was not over the top and from a portion perspective was just the right end to a very filling meal.  My father had the individual New York Cheesecake with white chocolate and raspberry sauces while my other half had the Chocolate Stout Cake a flourless chocolate cake made with Guinness stout and served with white chocolate and raspberry sauces.  This would have been the perfect gluten-free option if there was no Guinness in the recipe.  All of the desserts were fresh and really very good.

If you find yourself in the New Bern area, I would definitely recommend stopping by the Harvey Mansion for dinner (it only serves dinner).  You can check out their Web site which gives a more detailed overview of their history along with all of their menus.

Gluten Free in Wilmington, North Carolina? Yes, Really.

Thursday, June 3rd, 2010

While I enjoy popping down to the Eastern Carolina coast to visit my parents when they are there (though I MUCH prefer when they are in Las Vegas – much more me) there is a definite lack of dining choices for the food allergy sufferer.  Perhaps if I did not have a shellfish allergy it would be less of a challenge because there are seafood places up the yin-yang but those are off limits to me.  Prior to this trip I did a bit of digging and came across Osteria Cicchetti in the lovely city of Wilmington.  It is clearly part of a local restaurant group with five different restaurant types throughout Wilmington.  What drew me to them was their offering of gluten-free pasta options which had me instantly sold.

I made a last minute reservation from my iPhone using Open Table’s app while we were imbibing in a bar on the waterfront after a long day of antiquing.  The restaurant is approximately 15 minutes from the waterfront.  When we arrived we were warmly greeted and shown to our table.  The restaurant itself is more of a Hollywood interpretation of Italy but it was well decorated and comfortable nonetheless.  It was also very large with a separate bar area with seating along with two dining rooms – one of which faced the open concept kitchen.

Our server could not have been nicer.  Everything was paced perfectly and we never felt rushed.  Drink orders were taken followed by appetizers.  The menu is extensive and the antipasto options are really more tapas style where you can order a few selections and share them with the table.  So what did we eat?

Our Antipasti: Roasted Brussels sprouts with sweet peppers and balsamic vinegar; Prosciutto de Parma with a fig compote; Beet, walnut, and ricotta-salata salad; and my father had the calamari, scallop, and shrimp salad.  My other half has the fried artichoke appetizer which came in a lemon butter sauce.

Our Main courses: I of course had the gluten-free penne in their Carbonara sauce which was out of this world.  Actually gluten-free diners have a choice of five sauces (Aglio e Olio, Amatriciano, Arrabbiata, Carbonara, Pomodoro, and Puttanseca) to top their pasta with.  The sauce was rich and creamy and chock-full of wonderfully crisp pancetta.  A little grated parmesan on the top and I was in absolute gluten-free Nirvana.  The other entrées included: the veal saltimbocca; the papardalle Bolognese; and the veal Marsala.  Everyone at the table was more than pleased with their entrées.

For dessert I had the hazelnut gelato which was amazing and the rest of the table had cannoli, a truly decadent croissant bread pudding which my mother raved about, and Opera cake, which also received high marks.

Overall, the experience was fantastic with the one exception that the dining room we were sitting in clearly faced west and the setting sun was blinding diners facing the windows despite sheers attempting to diffuse the light.  While we were there multiple people complained (some were clearly regulars) and my mother had to don sunglasses towards the end of the meal.  It is a shame that this was the last thing we would remember about the evening.  Next time I dine there I will definitely ask for a different area of the dining room.

You can check out the entire menu on the restaurant’s Web site.  If you are looking for other dining choices gluten-free, friendly, or otherwise head on over to my Dining Out section for more reviews or for featured locales simply click on some of the categories on the sidebar to your right.  Finally, if you are looking for the most faulous experiences in New York City try my QNYGF section.

Where in the World is the World’s Best Burger?

Thursday, April 8th, 2010

Well, my friends I’ve been to Nice and the Isle of Greece while I…well, you know the rest.  Forgive my Charlene moment there.  Is it New York?  Los Angeles?  London?  Dubai?  Hong Kong?  Nope.  It’s actually…in Montreux, Switzerland – a small town roughly 2 hours outside of Geneva on the shores of Lac Léman.  That’s right, nestled in Fairmont’s Le Montreux Palace Hotel, well, actually you can only access by walking out of the hotel briefly along the Grand Rue to Harry’s New York Bar.  Sometimes you just find great things in the most unlikely of places.  I love a good burger and have certainly eaten my fair share while traveling the globe.  Yet, at the same time, it is not something I actively seek out while on the road.  So how did I stumble across this one?  Well, Harry’s has always been one of my all-time favorite bars.  It has a great atmosphere and the service is second to none.  Their bartenders mix a mean cocktail and the manager cannot do enough for his patrons.

When in Montreux, my other half and I make a point of hitting Harry’s at least once (sometimes more) an evening.  It is a great spot for a relaxed drink before heading out to dinner and even better to have a nice nightcap before retiring for the evening.  If you go outside of the Jazz Festival period it is never really crowded and even when it is it works.  Over the years we have some to know some of the regulars who frequent the place and the service staff has been pretty consistent over time.  So what does all this have to do with a burger?

One late evening after hitting the Casino I decided to have a quick drink to round off the evening.  Now, my frequent readers know I am a bit of a lush so no surprise there.  My other half and I popped into Harry’s and settled into one of their comfortable booths.  We ordered our drinks but I was feeling a bit peckish (again, no newsflash there) and decided to peruse the bar menu.  The menu is really very comprehensive and has everything from Rib Eye to Spaghetti to the famous burger.  I was craving a burger so when the manager came over to attend to us, I explained my allergies and if I could have the burger sans bun and fries (possible shellfish cross contamination).  Without skipping a beat the manager could not offer me enough options to pair with my burger.  I mean, I typically just get the patty with lettuce and tomato but he felt it his duty to make sure that I felt like I was not getting the full experience.  I don’t think there was anything he would not hair offered to pair with my burger.  I settled on a fresh salad of mesclun greens lightly tossed with the house vinaigrette. 

When the burger arrived, the presentation was impeccable.  A hearty patty grilled to perfection with every possible accoutrement one could hope for – condiments, pickles, sliced tomato, onion, well you get the idea.  I have always enjoyed topping my burgers with a ketchup, mayonnaise, mustard which I keep in separate areas of the plate, almost like a painter’s palate, and paint each bit with just the perfect amount of each.  OCD?  Perhaps, but it truly makes for the most perfect of bites.

The burger itself has a consistency unlike any other you will come across.  I tend to order all of my meat charred (though this is slowly changing) but not here – medium is the perfect temperature to enjoy these burgers.  Perhaps it’s the Swiss beef (I love that the Swiss put the country of origin for meat on every menu) or perhaps it is the atmosphere or maybe a combination of both that makes this the best burger.  When you cut into it you barely need any effort and the first bite is something you will not soon forget.  It is almost creamy in texture and seasoned to perfection.  It is more akin to eating a fine pate than a greasy burger.  I have no clue what they mix into the meat but whatever it is makes for absolute burger perfection.  The spices are subtle but so well balanced that one could easily eat the burger by itself and not even notice the lack of condiments.  To me it is true burger perfection as it can stand on it’s own without bread, without cheese, without any of the traditional accompaniments – how many burgers can really do that?

So, if you find yourself walking along the Grand-Rue of Montreux, do yourself a favor and pop-in for a cocktail and perhaps a nibble.  My partner and I have enjoyed many a meal at Harry’s (outside of the famed burger) because we went for a drink and ended up tucking-in for the evening because it is just that cozy.

Smoke Gets In Your Eyes, Blue Smoke NYC Review

Tuesday, March 9th, 2010

The other evening I found myself in a part of town that I normally do not frequent while attending a theater production.  So I jumped online and did a quick search of restaurants near the theater to get a feel for what was around.  I came across a restaurant that I had heard of before but never tried so decided to head on over to their Web site and look at their menu to see if there was even a remote possibility of me dining there.  I am a huge fan of BBQ.  I like northern, northern, southern, and just about everywhere in between types of BBQ.  Dry rub…check.  Heavily sauced…check.  I was over the moon when I saw that Blue Smoke (the restaurant in question) actually had a gluten-free menu (check it out at the end of this post).  Yep, those two magical words appeared larger than most in the word cloud on the restaurant’s site.  I quickly made a reservation as images of my BBQ sauce stained fingers passed before me.

When the evening we’d be dining there finally rolled around, I was, to say the least, giddy with excitement to sample this new locale.  My other half and I had imbibed for an hour or so prior to heading over to the restaurant at one of my all-time favorite bars – The Campbell Apartment.  There is just something about that place that has always drawn me to it.  Not to mention early evenings on weekends are far less chaotic than during the week or later at night so I always try to pop-in for at least one cocktail when in the neighborhood.

So after tying on a few, my other half and I headed on down to Blue Smoke.  What’s nice about this place is that it features a rather good Jazz club on its lower-level (The Jazz Standard) and the restaurant above.  So technically you can binge at the restaurant and then roll yourself down the stairs for some smooth Jazz stylings…but I digress.

The restaurant was hopping when we arrived and we finally made our way to the front desk.  We were told our table was just being set and within a few minutes were seated at our table.  Oh, I forgot to mention that when the host was grabbing the menus I asked for a gluten-free version which first seemed to surprise him but he quickly grabbed a smaller red-framed menu that offered only gluten-free options.

Now I am always a bit leery of restaurants that have a gluten-free menu but are not really gluten-free establishments.  I always wonder how many requests does the kitchen actually get and do they really take it seriously.  Well, Blue Smoke definitely shines in this area.  When ordering I told the waiter that not only was I Celiac, but that I have a severe (read deadly) allergy to shellfish which he repeated to me and noted on the order ticket.  Nice.  I opted for the Baked Chipotle Wings as a starter.  I cannot remember the last time I have anything remotely related to Buffalo wings when dining out.  Not only is the gluten-contaminated oil a factor but most places tend to fry shellfish (and anything else) in a communal fryer.  Disgusting I know, but I learned the hard way when I reacted not once, but twice to shellfish laced French Fries – fool me once…  So the baked wings seemed like such a fantastic option I could not understand why more places don’t offer such an item.  The GF menu noted not to have the bleu cheese dressing.  I ordered the lean Brisket of beef for my main which came with a side of mashed potatoes (sans fried onion topping) and my other half and I shared a side of beets.

When the pile of rather large-sized wings arrived at the table I nearly squealed like a school girl but something caught my eye – a small cup of blue cheese dressing was next to a larger bucket of Chipotle sauce.  I found it strange but simply removed the offending sauce and pretty much inhaled the plate in front of me.  When the waiter came back to clear the dishes, I nicely noted that he may want to tell the kitchen about the blue cheese.  He stated that when the plates are dressed the runners put both sauces on because some people tend to order them for a table vs. themselves and like to share ;-) .  Well, me being a greedy guts (I did share two with my partner, who indulged in the bleu cheese, it made perfect sense.

The Brisket arrived next was a HUGE portion.  It was cooked to perfection and the table was filled with a variety of sauces and shakers to accommodate a wide-rage of taste preferences (all of which were GF by the way).  The mashed potatoes were heavenly and beets cooked to simple perfection.  While completely stuffed, I decided to binge even more and have some plain ice cream and coffee for dessert.

When the ice cream arrived, the runner (not the waiter) said “Ooops, sorry, there is a cookie underneath there.  I am sorry, let me get you another”.  I thought that was incredible that they knew what to look out for before it even hit the table.  Also, after we were finished our waiter came by and said he owed me an apology as he heard the first dessert arrived with a cookie.  What?  Are we still in N.Y.C.?  I though that was such a nice move (though unnecessary) on his part because it shows that they take allergies seriously and it is comforting to know you have a line of two or three people looking out for you.

I could not have been happier with the entire experience and highly recommend Blue Smoke to all of my Celiac and non-Celiac friends out there.  Oh, and they mix a mean cocktail, which I can personally attest to ;-) .

One Small Step

Friday, February 26th, 2010

Yesterday found me standing on my Facebook gluten-free soapbox after I noticed that a restaurant I order from regularly via an online service called SeamlessWeb was randomly (and sometimes days later) charging extra for not putting their sandwiches on bread.  Below is the dialogue that transpired.  To view the complete string with other gluten-free and non-gluten-free friends weighing in just pop-on over to my Facebook page.

Excerpted from my Facebook wall:
I have actually seen it all now.   Just found out a regular place I order lunch from online has been adding random charges because I ask for no bread.  Now, I can see if I wanted a special type of bread or perhaps a hero (which they do charge extra for) but removing bread and paying a penalty…not on my watch.  Not only did they charge silly random amounts, I was made to pay tax on those amounts.  There was no rhyme or reason for the charges and there were times when no charge was levied.  I mean I am no stranger to having to pay more for gluten-free preparations or items but being taken for a ride is something I will simply not tolerate.

I heard back from SeamlessWeb that I use for my lunch ordering.  To their credit, they called the restaurant and got an explanation.  Something along the lines of all the staff was not versed in how to handle such a special request.  Fair enough.  They continued that my orders were specially made and actually contained more product that their regular item.  Again, good to know.  Yes, I am still a bit pissed that I was taken for a ride, but here is where it gets good…

SeamlessWeb has now put the “platter” option that I order as a standard option (at a standard price) for this restaurant (which has multiple locations throughout NYC).  I am so pleased that they took it seriously and now Celiacs have at least one more option here in the City.  Yes, it seems like a small thing but it really resonates with me.  The Web site was really not at fault because they simple act as an intermediary between consumer and restaurant.  They also previously had a Gluten Free category that contained gluten-filled options. When I pointed it out, they removed it.

Okay so that is my rather long-winded way of saying if you feel like you are getting less than average service because you are a Celiac…SAY SOMETHING.  The only way things are going to change is if we take control of our condition and help educate others about it — remember it is a two-way street.  We can’t expect every locale to have a firm understanding of our condition but we can expect to be treated fairly. It is on us to (politely) explain what we can and cannot have and why when need be.  A little education goes a long way.  Remember it is not about a DYKWIA attitude, it’s about us collectively joining together to educate others about our condition — and I don’t care if you are in NYC or Nome, Alaska.

So, it might be one small step in the broad scheme of Celiac disease but at least it is a step forwin the right direction.

Just A Little Update

Tuesday, February 9th, 2010

Time for another quick update of what GFM has been up to.  In case you missed it, you will not want to miss the fifth episode in my Quintessentially Gluten Free New York (QGFNY) series.  This episode finds me dining high above Manhattan at the Mandarin Oriental’s Asiate restaurant.  While you are checking this out, don’t miss the previous episodes featuring some of the most unique dining experiences in the City. 

Oh, and if you are looking for gluten -free or -friendly restaurants you can find them in the Dining section as well.

GFM will be hitting the road again this week with my travels taking me south to the North Carolina coast.  I am looking to sample some of my reader’s favorite places to dine while I am down there gluten-free or otherwise.  So, if you are familiar with the coast from Wilmington to New Bern and know of a place I should check out, please contact me and let me know.  I am really looking for places you frequent that can at least adapt to dietary restrictions…and remember if it is seafood exclusive it is a no-go for me.  See, you knew there had to be at least one condition.

Finally, if you haven’t checked out my Resources and Links section lately, please do.  I have added some new GF blogs that are definitely worth a read.  If you have a blog that is not listed, just use the blog submission form and I would be happy to add it.  All I ask for is a reciprocal link on your blog.  I am always amazed at the great quality and wide-range of topics and interests that my fellow Celiacs cover in their blogs.  I always learn something new and what better resources than ourselves to help guide us as we continue our journey to gluten-free fabulousness.

So there you have it in a nutshell.  Be sure to check out my real-time Tweets and Facebook updates as I make my way down the Eastern seaboard as I am certain it will be a interesting journey – particularly given the amount of snow that is supposed to transpire over the next two days.  It should be a very interesting journey indeed.

Fair Is Fairmont

Tuesday, December 8th, 2009

Fair is fair and to be fair I can now say that Fairmont Hotels (both corporate in Canada) and Le Montreux Palace have 100% redeemed themselves in my eyes.  Some of you may remember my recent incident where a wayward metal staple made it onto my plate and was served to me.  Well, the hotel promised a full investigation to find out where the staple came from to prevent it from happening again upon my departure and with some gentle prodding of Fairmont corporate (who actually did reach out to me) I received my explanation yesterday from the Director of Operations at the hotel.

Apparently the wayward staple can from a delivery to the kitchen from one of their suppliers who uses that type of staple and who will now not be using staples of any sort on future deliveries.  Somehow one must have gotten loose and along the way hitched a ride on my plate.  To the restaurant’s credit they have also briefed the entire restaurant staff of the incident and will be paying even close attention to the plating of food.

I could not be more pleased for future diners, that the restaurant was able to track down the origin of the object and followed through with their promised due diligence.  Did I think it would actually come to fruition – well yes and no.  I liked to believe it would but did not fully understand the degree to which the restaurant took the incident nor did I think finding the proverbial needle in a haystack would even warrant such a detailed search.  I was clearly wrong and to both Fairmont’s and Le Montreux Palace’s credit they delivered on their word to get to the bottom of this and for that I am truly thankful.

So, while I may have been a bit direct in my post describing the incident I want to be even more direct in giving Fairmont credit where credit is due and thank them for taking the incident seriously AND more importantly finding a way to prevent this from happening to another guest in the future.  Well done Fairmont and Le Montreux Palace.  And for those skeptics out there who think that people are just out to get something take note, all I ever wanted was an explanation and that is exactly what I got – nothing more, nothing less.  So yes Virginia, customer service does still exist.

Waiter, There Is A Staple In My Filet

Tuesday, December 1st, 2009

So, my partner and I were entertaining a rather famous friend at the new Brasserie du Palace at Le Fairmont Montreux Palace where we were staying – our first time since it rebranded as a Fairmont from previously having been a Raffles (still part of the Fairmont chain). 

Well, this trip proved that there is something about a name.  We are talking about a five star deluxe hotel that charges a rather high premium for what was previously a truly renown level of service.  Now – not so much.  The hotel itself was still pretty much the same with the exception of a garish (and expensive) remodel.  The hotel services are still top shelf – the new design and dining options, not so much.

The gourmet restaurant and bar are now gone replaced by a miniscule lobby bar a remodeled (not for the better) Brasserie.  On this trip we were ignored by a bartender who though it more important to socialize rather than serving customers.  This would be addressed later by the duty manager who graciously apologized for the incident.

On the third night of our stay my partner sat on the bed and it collapsed, clearly having been incorrectly put together which resulted in wooden blocks propping up a corner for two nights until they could properly repair it.  Okay, not really a big deal but rather unexpected.

The piece de resistance came on our final evening while entertaining our friend.  The meal was off to a rough start as the bar could not figure out how to make a Martini.  My poor partner went through three before one was actually drinkable.  But here is where it gets interesting…we were all well into our entrees and I was savoring a rather well-prepared filet de boeuf and was nearly ¾ of the way through it having consumed all of the accoutrements that came with it but suddenly among conversation I spied something that looked a bit like a spice at first but when I looked more closely I noticed that it was…wait for it…a STAPLE.  Yes, a metal un-bent staple that clearly was cooked along with some portion of my meal, the metal having turned a nice dark charred color.  I was shaking and immediately let the manager know who quickly disappeared into the kitchen and return with the chef.  Well, multiple apologies later from a variety of staff an investigation was promised.  The chef maintained that they do not use staples in the kitchen…well, somehow from the kitchen to the table it clearly got in there and truly looked like it had been cooked having lost the shiny patina that a new, unused piece of metal would have.

Needless to say I was beside myself thinking what if I HAD chewed on that piece of metal?  Yes, I am anal about looking at my food (and expirations dates) – always have been.  Thankfully this time it all paid off because my OCD is the only reason I saw the staple prior to ingesting it.

The next morning I was the talk of the town and upon our departure the Head of Operations personally came down to apologize for the incident – which was very much appreciated and I can only hope that their investigation will find out where the foreign object came from.  I can only think perhaps a crate or something that was delivered because the ends of the staple were still straight and not like it had gone through a traditional stapler (for paper).

It was more shocking and unexpected than anything.  I did not eat it so no harm other than my nerves and the restaurant in its defense comped the entire meal which was not necessary as no harm was done and no one else’s meal had any problems.  They need not have done that and I like to believe they will look into the matter so that it will NOT happen again.  I truly hope to hear back from the hotel once their investigation into where the staple came from so that we can ensure that this not happen again in the future.

Sometimes It Is The Little Things

Thursday, October 8th, 2009

I was in a meeting with a colleague (and good friend of mine) the other day and in our discussion we realized that we had not been out socially in a long while.  I am fortunate enough to genuinely like the people I work with so social calls are not unheard of outside of the office.  When this particular colleague and I realized how long it had been, we agreed to get on each other’s calendars for a dinner in the near (well, November – hey, we are both busy people J) future.

Well, I cannot tell you how refreshing it was to see on the calendar invite the locale selected completely by my colleague was a new (to me) gluten-friendly Italian restaurant here in Manhattan.  I just found it sweet that without even so much as a question, she decided upon a restaurant that she knew would be safe for me and make for an enjoyable, worry-free, evening.  Not to mention a new and exciting restaurant to review.  It is nice when people understand Celiac and something as simple as choosing a restaurant becomes a much larger gesture. 

So next month I will be dining on gluten free pizza and pasta (and even gluten free desserts) on the Lower East Side of the city and look forward to sharing my experience will all of you.

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